Change a system user code

Important: If you do not see the options outlined on this page, you may not have the required permissions to complete this action. 


Existing system user codes can be updated using the customer app or customer website. 

Changing a user code sends a user code notification change to the primary email on the account. For more information about the user code change notification

Important: User codes cannot be edited while the security system is armed. Verify the security system is disarmed before attempting to edit a user code remotely. 


Change a system user code


To change a system user code using the customer app:icn-chevron-up.svg
  1. Log into the customer app. 
  2. Tap Menu.
  3. Tap Users.
  4. Tap to select the user to update. 
  5. Tap the access code field.

    access_code.PNG 
  6. In Access Code, enter the new user code. 
  7. Tap Save.



To change a system user code using the customer website:


  1. Log into the customer website. 
  2. Click Users.
  3. Click More on the desired user.
  4. Click Edit  to edit user information.
  5. Click the access code field.

    access_code.PNG
  6. In Access Code, enter the desired user code. 
    • A new access code can also be generated by clicking Generate Code. 
  7. Click to select which devices and features the user will have access to. 
  8. Click Save to send the changes to the system.