An alarm notification notifies recipients by email, SMS text, or push notification when there is an alarm event at the property. 


To create an alarm notification using the Customer app:

  1. Log into the Customer app.
  2. Tap Menu.
  3. Tap Notifications.
  4. Tap Settings.
  5. Tap Add.
  6. Tap Alarm.
  7. Name the new notification rule.
  8. Under When Alarm of type, tap to select the alarm types to be notified about.
  9. In the Is reported by dropdown menu, tap to select which sensors are to be monitored.
  10. To choose notification recipients, tap Add.
  11. Tap the entries in the Address book that are to be notified, or tap Add Contact to add a new Address Book entry.
     
    Note: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.
     
  12. Tap Close.
  13. Verify the notification is configured with the correct settings.
  14. Tap Save.

To create an alarm notification using the Customer Website:

  1. Log into the Customer Website.
  2. Click Notifications.
  3. Click New Notification.
  4. Click Alarm.
  5. Name the new notification rule.
  6. In When Alarm of type, click to select the alarm types to be notified about.
  7. Using the Is reported by dropdown menu, select either: 
    • Any Sensor to be notified about any sensor alarms.
    • Specific Sensor to only be notified about specific sensors you select.
  8. To choose notification recipients, click Add.
  9. Click the entries in the Address book that are to be notified, or click New to add a new Address Book entry.
     
    Note: Do not choose to send a Duress Panic SMS or push notification to a potential Duress Code user.
     
  10. Click Close.
  11. Verify the notification is configured with the correct settings.
  12. Click Save.